Complaints Policy

Effective Date: May 2025

At The Good Rubbish Company Ltd, we are committed to providing high-quality, professional services. We value feedback from our customers and take complaints seriously as part of our commitment to continuous improvement.

How to make a complaint

If you are unhappy with our services, please contact us in writing with full details of your complaint. We recommend including any relevant job references or invoice numbers to help us investigate your concern promptly.

Contact details for complaints:

📧 Email: enquiries@thegoodrubbishcompany.co.uk
📮 Address: The Good Rubbish Company Ltd, 1 Lloyds Row, London, EC1R 4AD

Our complaints process

1. Upon receiving your complaint, we will acknowledge receipt within 2 working days.
2. We aim to investigate and respond fully within 10 working days. If further time is needed, we will inform you of the reasons for the delay.
3. Our response will include any actions taken or proposed to resolve your complaint.
4. If you remain dissatisfied, you may request your complaint to be reviewed by senior management.

Further action

If you are still not satisfied with our response, you may wish to seek advice from relevant local authorities, regulatory bodies, or legal professionals. As a company operating in England, our services are governed by English law and any disputes shall be subject to the jurisdiction of the English courts.

Changes to this policy

We may update this Complaints Policy from time to time. Any changes will be posted on this page.